Little Mushroom

FAQ

We heard you are doing grocery & meal curbside pick-up & delivery. Can I get a link to the form?

We have curbside pick up on Tuesday, Thursday and Friday afternoons and delivery on Tuesday and Thursday evenings. We are offering a selection of grocery items (yes! We have yeast, flour and toilet paper!), as well as prepared meals, both fresh and frozen. Our meal options change often, but below is a link to our “living document” form which we update daily. You may also add on a gift card or a PayItForward meal or Thank You cookie for front-line workers. Thank you in advance for supporting us during this strange time in our history.

GROCERY FORM

Are you still offering catering services during the pandemic?

We are! We’ve changed a lot of our protocols and are no longer offering buffets or platters of food at this time. We are, however, doing individually packaged lunch orders for essential workers. If you are still working and need some nosh, please have a representative fill out our Covid Event Form to get your order started. Then each member of your team can select their meal for the day from our Covid Lunch Order Form

If you are looking to have a gathering of 10 people to celebrate something, we’re here for you too! We are offering a lot of our hors d’oeuvres, both hot & cold selections, that are easy for people to grab without touching anything else. We currently are not offering sharing platters or buffet for more than 6 people, to discourage people from sharing with others outside of their immediate familiies. We are currently waiving our usual minimums, so hors d’oeuvres can be ordered by the dozen and there is no order minimum for pick up or delivery (delivery fees do apply).

What makes Little Mushroom Catering so special?

We can give you all the same promises as the other guys, but we don’t just talk the talk. We buy from local farmers and prove it by being Feast On Certified through the Culinary Tourism Alliance. Our amazing staff are worth every penny and we prove it by being a recognized Living Wage Employer. We are reputable, professional, and won’t disappoint – that’s how we got our 911 Wedding Certification. We care about the environment and prove it by recycling and composting on site at your event – we’ve even won awards for our sustainability efforts! Unlike private chef companies, we own our own equipment, delivery vehicles, and use our own trained event staff. We are fully insured, licensed and work out of a public health board approved kitchen and are happy to provide any documentation you require for your venue.

Do you have a minimum order?

Currently we are doing deliveries & pick ups for groups from 5-10 people. We are also catering for large groups in essential workplaces with our individual boxed lunches. Our usual event minimum is waived, and you can order hors d’oeuvres by the dozen.

How do you accept payment?

We take cash, cheque, debit, e-transfers, bank drafts, BarterPay dollars, Visa or Mastercard. You can call into the office and leave your payment information with our office staff at 226-791-4537. Cheques can be sent via snail mail to 131 Sheldon Dr. Unit 16 Cambridge, ON N1R 6S2. E-transfers can be sent to steph@littlemushroomcatering.com.

When do I need to place my order?

If you are looking to place a grocery/take-out order, our forms typically close by noon the day before our deliveries go out to ensure we have enough time to procure ingredients and get prep done with our currently limited staff. Thank you for your understanding.

Please allow us a 48hr lead time for any corporate lunch catering.

Our weekends get booked up very quickly, especially Saturdays for weddings. Please allow yourself as much time as possible to book our services so you don’t miss out.

Do you require a down payment for booking? What’s your cancellation policy?

For any event over $1000 we require a 25% non-refundable down payment to hold the date for you. The remainder of your payment is due within 15 days of your event. For weddings, full payment is due 15 days prior to the wedding and any final additional charges are due within 7 days after your wedding (to account for any changes in rental or staffing prices). An interest charge of 5% per month will be added to any accounts over 30 days. If you have to cancel, your down payment will act as your cancellation fee. Cancellation less than 24 hours of an event’s start time will result in full payment being required.

How much does it cost for rental dishes?

Cost for plates, glassware, mugs is $.50/piece

Cost for basic cutlery is $.25/piece

We can also provide pricing for linens, tables, chairs and any of your other rental needs. If you prefer to rent your items separately or need decor help, we suggest working with our awesome partners at AWE Events or ABC Rentals.

What venues can Little Mushroom Catering cater to?

Check out our list of preferred venues here.

We can cater to any home, private business, city hall, community centre or church. If you are booking a golf course, hotel, or other hall, please check to make sure they allow outside caterers before asking for a proposal.

Do you charge a delivery fee?

We are currently charging a $7 delivery fee on all grocery/take-out orders within Kitchener, Waterloo & Cambridge. For deliveries in Guelph, Elmira, New Hamburg, Ayr, Glen Morris, etc. we are charging a $15 delivery fee. For full catering functions, we charge a $40 delivery & equipment fee within the region. Outside of Waterloo Region, the fee is based on the kms from our home base.

Why is there no gratuity line on our proposal or invoice?

We appreciate any and all gratuities, but as Living Wage employers, we do not expect our staff to rely on tips to be able to meet their needs. If you would like to add a gratuity for great service, just let us know and we can add it to your bill. Gratuities are shared between staff based on the number of hours they worked the day of your event.

Do you supply servers & bartenders? How many do I need?

Note: Until we enter Phase 3 of covid recovery, we are not supplying any servers or bartenders.

We have SmartServe Certified servers & bartenders available to you for a rate of $35/hour. You need an additional bartender for every 75 guests at your event.

For plated meals we have a minimum 16:1 ratio for servers. Buffets & Stations have a 20:1 ratio and cocktail style receptions have a 50:1 ratio.

These ratios may be changing in the near future as we hear from Public Health about Covid-19 Restrictions.

 

Do you offer tastings?

Once Covid-19 related restrictions are lifted, we’ll be offering tastings in our Dining Lounge, located in Unit 17, 131 Sheldon Dr., Cambridge, ON. Our tastings include some time with your wedding coordinator to ask questions about timing, menu, and other needs for your big event.

Do you have a guarantee?

We stand by our products and services and are happy to discuss concerns with our clients. We do, however, ask that all concerns are brought forward within 24 hours of your event so they can be dealt with as quickly as possible. We have Event Coordinators to answer your questions and offer you guidance leading up to your event to ensure that you won’t be disappointed. We try to work with your budget, but the age-old adage goes, you get what you paid for, so please heed our warnings and make sure you order the proper quantities for your event. It is fully up to our discretion whether a customer satisfaction discount is warranted.

Do you have an environmental policy?

We are committed to environmentally sustainable practices in our work place. We have a full recycling & composting program at our kitchen. We encourage our clients to use our rental dishes rather than disposables and all of our serving dishes are reusable. We buy from local suppliers whenever possible, including our friends at Oakridge Acres, T & J Seafood, and 3Gen Organic. We are supporters of Foodlink Waterloo Region and have been involved in sustainability round table discussions. In 2017, we were awarded a Business Excellence Award for our Sustainability efforts by the Cambridge Chamber of Commerce and were featured in a case study by Energy Plus.

Do you have an AODA policy?

Our tasting room & washrooms are accessible for guests who have mobility restraints. We are conscious at our off-site venues in regards to accessibility for all people, including using lower tables for our pop-up bars and training our servers in best practices. We have also hired through the March of Dimes program and offer accommodations for any and all staff who require it. If you have any feedback regarding AODA compliance, please contact our Events Coordinator Beth at info@littlemushroomcatering.com.

Do you sponsor groups or events?

Little Mushroom Catering is an avid supporter of the arts, business & social enterprise in Waterloo Region. We sponsor many community events and offer silent auction items to dozens of fundraisers every year. In 2016 alone we gave over 180 non-profit discounts to local programs and organizations. If you would like us to consider providing catering services for your fundraiser or community event, please fill out our handy dandy Sponsorship Form and send any additional information to our office e-mail at info@littlemushroomcatering.com.

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